Support
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Contact us
Email hello@pillseal.app and a person will read it. We usually reply within two working days.
It helps a lot if you include your iPhone model, your iOS version, and what you expected to happen versus what actually happened. If it is about a specific medication or dose, please describe it in general terms rather than sending screenshots of anything you would rather keep private.
PillSeal needs an iPhone running iOS 26 or later. If you are on an earlier version, the alarms will not work as described below.
The alarm did not ring
Work through these in order:
- Look for the “Alarms are off” banner. If PillSeal does not have alarm permission, a banner sits at the top of the Today and Reminders tabs saying so. Tap it and it takes you straight to the fix. If the banner is not there, permission is fine and the cause is further down this list.
- Check the reminder is not paused. Open the Reminders tab and confirm the dose time is switched on. Individual times can be paused without pausing the whole medication, so one time can be off while the others still ring.
- Check the schedule. In the Reminders tab, confirm the dose time is what you expect, including which days of the week it applies to.
- Confirm the device was on. Alarms cannot fire while the iPhone is powered off. They do fire on silent, in Do Not Disturb and in other Focus modes.
If all four look right and it still did not ring, email us with the medication’s schedule and roughly when it should have fired.
The alarm rang but I could not confirm the dose
The confirmation step needs camera access. Open the iPhone Settings app, find PillSeal, and confirm camera access is granted.
If the camera is granted and confirmation still will not complete, you can mark the dose from the Today screen instead. Nothing is lost by doing that.
Confirmation is not recognising me
The camera looks for a person present and a hand moving up towards the mouth. It is not recognising your face, so it is not a matter of it failing to know who you are. Good light helps, as does holding the phone so your head and hand are both in frame. If the screen says it is not seeing you, move somewhere brighter before trying again.
If it keeps failing, mark the dose from the Today screen and email us. This is exactly the kind of report that helps us improve it.
I ran out of pills without warning
Supply tracking only knows what you tell it. Open the medication and check the supply count is set and reflects what you actually have. It counts down as you confirm doses, so if you take doses without confirming them the count drifts.
When there is about a week of supply left, the medication switches to a “Refill soon” card and PillSeal nudges you. If that never appeared, the supply count was most likely empty or already out of step.
The app is asking me to subscribe again
PillSeal needs an active subscription to open, so an interrupted subscription shows the paywall rather than the app. To sort it out:
- Tap Restore on the paywall, or Restore Purchases in Settings. This is the fix after reinstalling or moving to a new device.
- Check you are signed in with the same Apple Account you subscribed with. A restore only finds purchases made by the account currently signed in.
- Check the subscription is still active: open the iPhone Settings app, tap your name, then Subscriptions. An expired payment card is the usual cause, and Apple retries for a while before the subscription lapses.
Nothing is deleted while you are locked out. Your medications, schedules, history and photos stay on the device and are all there again once the subscription is active.
Subscriptions and billing
Subscriptions are handled entirely by Apple, so we cannot see, change or refund them.
- To cancel, open the iPhone Settings app, tap your name, then Subscriptions, then PillSeal, then Cancel Subscription.
- Cancel at least 24 hours before the free trial ends and you are not charged. Cancelling inside that final 24 hours may not stop the first payment, because Apple begins processing it before the trial is up.
- To restore a purchase after reinstalling or changing device, open PillSeal’s settings and tap Restore Purchases.
- For a refund, use Apple’s request form. Apple decides these, not us.
Privacy questions
Everything stays on your device. There is no account and we collect nothing from the app. The privacy policy has the detail, and anything it does not answer can go to hello@pillseal.app.
Deleting your data
Because your data never leaves your device, deleting the app removes it. Anything already in your own iCloud or computer backups is under your control, and any dose photo you deliberately saved stays in your Photos library until you delete it there.
Photos kept in PillSeal’s own Dose gallery can be deleted there at any time, one at a time or all at once.
If you joined the waiting list on this website and want that email address removed, write to hello@pillseal.app and we will delete it.